Sales and Support
We provide our clients with the information they need from the time they begin to think about "motions". In order to achieve the "motions" our customers need as quickly as possible, we have established sales offices in various regions to propose and select the most suitable products for them. Orders can be placed starting from 1 unit by our direct sales, online shop, telephone, fax, etc. In addition, we have established a nationwide field service system and strive to quickly resolve any product-related problems, using our advanced technology and know-how.
Sales Network
We respond to various requests from customers in Japan and around the world and provide consultations on quotes and purchases.
Customer Engagement Centre
We will respond to customers’ inquiries in a cordial manner before and after they make a purchase. We will share customers’ opinions with all related parties as valuable feedback to improve Oriental Motor's products and services. We are committed to proposing better services and improving our products.
Exhibitions and Showrooms
We exhibit our products at various trade shows. We provide a place for customers to "See", "Touch", and "Feel" our latest products in line with each trade show’s concept and propose solutions to customers' equipment issues. We also hold private trade shows near our customers. Visitors can experience the latest products that contribute to reducing equipment costs, saving energy, and reducing time for designing, as well as many other devices demonstrated. In addition to exhibiting products and demonstrating equipment, we also provide technical consultations, motor sizing services, and regular technical seminars.
Technical Seminars
We hold seminars on motors and provide technical information to our customers. We also help our customers solve their equipment problems and provide a training ground for their young employees. There are 2 types of live, instructor-led lecture-style seminars: on-site and online. Customers can participate in them according to their objectives and level of knowledge, such as basic knowledge about motors and how to choose the right motor. e-learning, which is available on the website, can be used anytime, regardless of locations or time, even when customers are on the road or at home.
Motor Sizing Service
Our specialist staff member will perform torque calculations and other motor-size selection procedures on behalf of customers and provide them with a response (free of charge). Not only do we recommend the products best suited to each customer’s machinery but also introduce accessories and show the calculation process to customers. We also provide a motor sizing tool on our website. Customers can use it anytime without downloading or logging in.
Field Service
From before purchase to after purchase, our service engineers will provide technical consultation, advice on product usage and network products, troubleshooting, etc. either online (WEB conference) or by visiting your site.
