Before Selecting a Product
Applicable Coverage of Product
Our products are designed and manufactured for use in general industrial applications. They are not intended for use in nuclear power generation, aerospace, railway, vehicle, entertainment machinery, safety equipment, medical equipment or any other application having a significant effect on human life or property.
If you intend to use our products in any of the above non-intended applications, please consult us regarding the specific application and operating environment before doing so. We must remind you, however, that our warranty only covers the items specified under "Product Warranty."
Safety Note
Before using the product, please read the "Operating Manual" attached to the product carefully, and use the product properly.
Exchanges and Returns after Delivery
- If the delivered product is damaged due to an accident during transportation, or if different from the product ordered, Oriental Motor will take responsibility for any replacements.
- If you need to exchange or return a delivered product, please contact Oriental Motor's sales representative or the dealer from whom you purchased the product. However, please do not exchange or return used products.
Changes in Specifications and Discontinuation of Production
The product names, specifications, appearance, prices, and other information on the website are subject to change without notice for improvements.
Additionally, production of the product may be discontinued due to a decrease in the number of units sold, or discontinuation of the parts used.
Product Warranty
We will repair free of charge any defect in material or workmanship found in our product during the warranty period.
The warranty repair covers only our product. (However, in the case of our product being a circuit product, the warranty covers both our product and our software installed in our product only.) We shall not be liable for any loss or lost opportunity the user may experience in connection with a defect in our product.
This warranty shall not cover defects due to expiration of the product's service life or replacement of consumable parts.
Warranty Period
The warranty period of our product shall be two (2) years after delivery to a location specified by you.
Exclusions
Defects and malfunctions of our product arising from one or more of the following causes are excluded from the scope of this warranty:
- any condition, environment, handling or use which is not appropriate or not specified in our product catalogue or other product specifications and documents approved by us;
- any cause or any reason not associated with our product;
- a modification or repair to our product not performed by us;
- a use other than the intended use of our product;
- a condition not foreseeable based on the science or technology available at the time of delivery from our premises;
- an act of God, natural disaster or any other cause or reason beyond our reasonable control.
The above provisions apply to our products which are sold and used in Singapore, Malaysia, and Thailand. If our product is or will be shipped overseas, please consult our Sales Office [for the applicable terms of our product warranty for overseas sale and use of our products].
Refer to the technical reference "Lifespan" for product lifespan information.